Laser365 Privacy Policy

 This Privacy Policy explains how Laser365 (“Laser365”, “we”, “us”, or “the Platform”) collects, uses, stores, shares, and protects personal information of users who access or use our website, mobile application, products, or services. By creating an account, accessing the platform, or using any feature of Laser365, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this policy, you should stop using the platform immediately and request account deletion or data removal as described in Section 10.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • Users who register for a Laser365 account

  • Users who play fantasy sports, place bets, or use casino games

  • App and website visitors, even if not registered

  • Users who contact support, join promotions, or access our services

This policy does not apply to third-party websites, external payment processors, advertisers, or platforms we may link to.

2. Information We Collect2. Information We Collect

Laser365 collects information in the following categories:
a) Account Registration Data

To create and manage an account, we collect:

  • Full name
  • Phone number
  • Email address
  • Date of birth (age verification)
  • Username & password

    b) KYC & Identity Verification Data

To comply with gaming, tax and withdrawal regulations, we may request:

  • PAN Card

     

  • Government-issued ID (Aadhaar, Passport, Driving Licence, etc.)

     

  • Selfie or live video verification

     

  • Address proof

     

  • Bank account or UPI details

     

This information is required to prevent fraud, confirm legal age (18+), and complete withdrawals.
c) Payment & Transaction Data

  • Deposit history
  • Withdrawal details
  • Bank or UPI information
  • Transaction IDs
  • Wallet balances, bonuses, cashback, referral rewards

Laser365 never stores debit/credit card numbers or ATM PINs on our servers. Payments are processed by PCI-DSS compliant third-party gateways.

d) Device, App & Usage Data
To improve platform security and performance, we may collect:

  • Device type, operating system, browser type
  • IP address & geolocation (approximate, not GPS-level)
  • Login and session history
  • Crash logs and technical diagnostics
  • App permissions such as push notifications or biometrics (Face ID, Fingerprint)

    e) Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Keep you logged in securely
  • Store language & gameplay preferences
  • Analyse usage patterns and improve user experience
  • Offer personalised promotions and betting suggestions

You may disable cookies in your browser, but some platform functions may not work correctly.

f) Support & Communication Records

When you contact support, we may store:

  • Chat transcripts

     

  • Email threads

     

  • Support ticket history

     

  • Screenshots or documents you share

3. How We Use Your Information

Your data is processed for:

Purpose Legal Basis
To create and maintain your account Contractual necessity
To process deposits, withdrawals, bonuses Legitimate interest
To verify identity, age, and prevent fraud Legal compliance
To improve platform experience and performance Legitimate interest
To send alerts, notifications, and updates Consent / Legitimate interest
To meet taxation, legal and regulatory obligations Legal obligation
To detect unlawful, duplicate or fraudulent accounts Legitimate interest

We do not sell user data to third-party marketing companies.

4. Legal Basis for Processing (GDPR-Aligned)

We process personal data under one or more of the following legal bases:

  • ✅ Your consent (e.g. marketing emails, cookies)

  • ✅ Contractual necessity (platform account & services)

  • ✅ Legal obligation (KYC, age verification, government reporting)

  • ✅ Legitimate interest (security, anti-fraud, analytics)

You may withdraw consent at any time where applicable.

5. How We Protect Your Data

Laser365 uses bank-level security standards, including:

  • 256-bit SSL data encryption

  • Tokenised payment processing

  • Restricted internal data access

  • Regular vulnerability audits

  • Two-factor authentication for withdrawals

  • Firewalls & anti-fraud detection systems

No online platform is 100% risk-free, but we take industry-standard measures to secure all user data.

6. Data Storage & Retention

We store data securely on cloud service providers located inside and outside India, depending on technical and compliance requirements.

Data Type Retention Period
Account & profile data While the account is active
KYC & tax-related documents Minimum 5 years (legal requirement)
Transaction & payment logs Minimum 7 years (audit requirement)
Support chat & helpdesk logs 24–36 months
Deleted account logs Retained only as legally required

Data cannot be fully erased where law requires retention (e.g. tax audit, financial disputes, fraud investigations).

7. Sharing of Information

We may share information only with trusted third parties when necessary:

✅ Payment processors (UPI, bank, wallet, cards)
 ✅ KYC verification providers
 ✅ Fraud & risk monitoring systems
 ✅ Cloud hosting and analytics services
 ✅ Government authorities when required by law

We do NOT share personal data with:

❌ Betting tipsters
 ❌ External advertisers
 ❌ Unverified third-party apps

8. User Rights (GDPR-Style)

If applicable under law, you have the right to:

  • Request a copy of your stored data
  • Request correction of inaccurate details
  • Request deletion of certain data (“Right to Erasure”)
  • Request restriction of processing
  • Object to marketing communications
  • Request data portability (export in readable format)
  • Withdraw consent where consent was the basis for collection

To exercise these rights, you may contact:
 📩 privacy@laser365.co.in

Laser365 may reject or delay requests where:

  • Identity cannot be verified
  • Request conflicts with legal storage obligations
  • Data is part of an active fraud or financial investigation

9. Children & Underage Users

Laser365 is strictly for users aged 18 and above.
 We do not knowingly collect data from minors. If a minor is found using the platform, the account will be suspended and data may be deleted after required legal checks.

10. Marketing & Communication Preferences

Users may receive platform-related updates including:

  • Bonus alerts

     

  • Account activity notifications

     

  • Security warnings

     

  • Match & event reminders

     

You may opt out of promotional emails or SMS at any time via:

  • Account settings

     

  • “Unsubscribe” link in email

     

  • Email request to privacy@laser365.co.in

     

Transactional emails (withdrawals, password reset, KYC alerts) cannot be disabled.

11. Responsible Gaming & Self-Exclusion Data

If you activate self-exclusion or gaming limits, we may retain records to enforce those settings permanently or for the selected duration.

Such data cannot be deleted on request during exclusion period for safety reasons.

12. Third-Party Links & External Services

The platform may contain links to external sites or apps. Laser365 is not responsible for their privacy practices. Users should review third-party privacy policies before submitting data.

13. Changes to This Policy

Laser365 may update this Privacy Policy to reflect legal changes, platform upgrades, or new data protection standards.
 Updated versions will be published with a “Last Updated” date at the top of the page.

Continued use of the platform after updates constitutes acceptance of the revised policy.

14. How to Contact Us

For privacy, data access, account deletion or policy-related queries, you may contact:

📩 Email: privacy@laser365.co.in
 (Use subject line: “Privacy Request – Registered Mobile Number”)

We will acknowledge all valid privacy requests within 7 working days.